Apropos of the column Learning from the Germans, (FE, November 18), I fully agree with the authors on the need for major improvements in the skill development of the youth. Such programmes are best driven by the states. Gujarat CM Narendra Modi, on November 17, mentioned that his state's annual budget for skill development was R800 crore, while the central budget is only R1000 crore. If the Gujarat skill development model is indeed yielding positive results, can other states learn from it, irrespective of the political leanings of the respective governments Let us also incorporate the world-famous German Model to improve our existing education system.
P Sampath Kumar,
Treating the customer right
Apropos of of the article Customer as muse (FE, November 16), I would like to recapitulate here what Gandhiji had said on the customer. "A customer is the most important visitor to our premises. He is not dependent on us. We are dependent on him. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so". This sense of respectability towards the customer is almost absent nowadays and he is treated with, at best, a professional approach without any humane touch.
The controversy over spectrum pricing is unfortunate and should end. As pointed out in your editorial, lowering base prices is not a scam, it is good economics. However, spectrum policy should not again lead to any scam. The auction method should be held in a transparent, principled manner without giving room for any manipulation.
Jacob Sahayam, Thiruvananthapuram