Comments from both All Nippon Airways, the new Boeing jetliners biggest customer to date, and Japan Airlines point to reliability issues with the batteries long before a battery caught fire on a JAL 787 at Bostons airport and a second battery was badly charred and melted on an ANA domestic flight that was forced into an emergency landing.
ANA said it changed 10 batteries on its 787s last year, but did not inform accident investigators in the US because the incidents, including five batteries that had unusually low charges, did not compromise the planes safety, spokesman Ryosei Nomura said on Wednesday.
JAL also replaced batteries on the 787 on a few occasions, said spokeswoman Sze Hunn Yap, declining to be more specific on when units were replaced or whether these were reported to authorities.
ANA did, however, inform Boeing of the faults that began in May, and returned the batteries to their manufacturer, GS Yuasa. A spokesman for the battery maker declined to comment on Wednesday. Shares of the company fell 1.2%.
Boeing spokesman Marc Birtel said the airplane maker could not comment as the US National Transportation Safety Board (NTSB) has indicated this is now part of their probe.
The New York Times earlier quoted an NTSB spokeswoman as saying the agency would include these numerous issues with the 787 battery in its investigations.
Under aviation inspection rules, airlines are required to perform detailed battery inspections once every two years.
Officials are carrying out detailed tests on the batteries, chargers and monitoring units in Japan and the United States, but have so far made little headway in finding out what caused the battery failures.
Japans transport ministry said the manufacturing process at the company which makes the 787 batterys monitoring unit did not appear to be linked to the problem on the ANA Dreamliner that made the emergency landing.
The NTSB said on Tuesday it was carrying out a microscopic investigation of the JAL 787 battery. Neither it nor the Japan Transport Safety Board has been able to say when they are likely to complete their work.
The global fleet of 50 Dreamliners 17 of which are operated by ANA remain grounded, increasing the likely financial impact to Boeing, which is still producing the aircraft but has stopped delivering them, and the airlines that fly the Dreamliner.
Boeing is due to report its latest quarterly earnings later on Wednesday, and ANA posts its earnings on Thursday. ANA shares rose 0.56% on Wednesday.